Return, Exchange & Refund Policy

At Becarto Café, we are committed to providing products in proper condition and of suitable quality. If there is an issue with your order, please contact us in accordance with the following terms.

 

Damaged or Broken Products

In the event of an error or manufacturing defect, including breakage or damage to non-electrical products, Becarto Café will cover the shipping and replacement costs, provided that the issue is reported to us within two days of receiving the order.

We may ask the customer to provide clear photos of the product, as well as the outer and inner packaging, so we can verify the condition and process the request.

Incorrect or Missing Items

If a customer receives a product different from the one stated on the invoice, or if an item is missing due to an error by Becarto Café, we will cover the full cost of correcting and re-shipping the order at no additional charge to the customer.

Please notify us as soon as the issue is discovered.

Coffee & Coffee Beans

Due to the nature of food products, coffee and coffee bean products cannot be returned or exchanged after purchase.

An exception applies if the customer receives a product different from the one stated on the invoice. In such cases, please contact us immediately upon receiving the order.

Refusal to Accept Delivery

All delivery orders are paid in advance.

If a customer refuses to accept an order without an error on Becarto Café’s part or a defect in the product, the original shipping fee and any charges incurred for returning the shipment may be deducted from any refund amount due, if applicable.

Return Eligibility

For products eligible for return or exchange, the product must be unused and in its original condition, with all accessories and original packaging included, unless the return or exchange is due to a defect or damage reported in accordance with this policy.

All return and exchange requests are subject to inspection and verification before final approval.

Refunds

For eligible refunds, the amount will be refunded using the appropriate payment method in accordance with our approved payment procedures.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment service provider.

Contact Us

To request a return or exchange, or to report an issue with a product, please contact us:

Mobile / WhatsApp: 054 300 0184
Telephone: 02 722 7731

Please provide your order number and photos of the product when required to help us process your request as quickly as possible.