Shipping & Delivery

At Becarto Café, we aim to prepare and dispatch your orders as quickly as possible. We use a third-party courier service to deliver orders across the United Arab Emirates.

Delivery Time

The estimated delivery time is 2–3 business days to all Emirates across the UAE.

We make every effort to hand over ready orders to the courier company as quickly as possible. Depending on the time the order is received and courier availability, your order may be handed over to the courier on the same day.

Please note that delivery times are estimates and may be affected by factors beyond Becarto Café’s control, including public holidays, weather conditions, courier workload, and the nature or location of the delivery area.

Delivery Fees

• Standard areas: AED 25
• Remote areas: AED 45
• Orders of AED 500 or more: Free delivery to all areas within the UAE.

Remote Areas

Remote areas currently include:

Western Region: Madinat Zayed, Sila, Ruwais, Al Dhafra, and Al Mirfa.

In addition to: Nahel, Sweihan, Al Khaznah, Al Khatim, Abu Samrah, Al Qua’a, and Al Wagan.

The classification of certain areas may vary depending on the courier company’s coverage and classification.

Same-Day Delivery – Al Ain City

Same-day delivery within Al Ain City may be arranged through a private delivery driver, subject to availability.

Customers must contact and coordinate with us via WhatsApp before placing the order or completing payment, as same-day delivery fees differ from standard shipping fees and are determined based on the delivery location and driver availability.

Same-day delivery orders are not processed through the website. The order will be created and confirmed directly via WhatsApp after the delivery fee and delivery time have been agreed upon.

WhatsApp: 054 300 0184

Delivery Communication

The courier company will contact the customer using the phone number provided with the order when arranging delivery.

Please ensure that your phone number, address, and delivery information are entered correctly and completely when placing your order.

Incorrect Address or Contact Information

Customers are responsible for ensuring that all delivery information provided when placing an order is accurate.

If delivery cannot be completed due to an incorrect address, incorrect phone number, or incomplete information provided by the customer, the customer will be responsible for any additional charges associated with re-delivery.

Failure to Respond to the Courier

Customers are responsible for responding to the courier company and coordinating with them to receive their order.

Becarto Café is not responsible for delays or unsuccessful deliveries resulting from the customer’s failure to respond to the courier.

If the shipment is returned to Becarto Café because the courier was unable to contact the customer, a re-delivery fee may apply before the order is shipped again.

Incorrect or Missing Items

If a customer receives an item different from the one stated on the invoice, or if an item is missing due to an error by Becarto Café, we will cover the full cost of correcting and re-shipping the order at no additional charge to the customer.

Please contact us as soon as you discover the issue.

Lost Shipments

If a shipment is confirmed as lost while in the possession of the courier company, Becarto Café will handle the matter with the courier and arrange for the order to be re-sent to the customer at no additional cost.

In-Store Pickup – Click & Collect

Customers may select Click & Collect for eligible orders when this option is available during checkout.

The order will be prepared for pickup and can be collected from the branch with no delivery fee.

Payment

All delivery orders must be paid in advance using the payment methods available on our website.

Cash on Delivery (COD) is not available.

Delivery Coverage

Online delivery is currently available within the United Arab Emirates only.

Need Help?

For any questions regarding your order or delivery, please contact Becarto Café:

Mobile / WhatsApp: 054 300 0184
Telephone: 02 722 7731